Our recommendations will help to overcome the most common problems that can occur in an auto repair shop. However, it can not be excluded and additional complexity. The ordered repairs not solved the problem with the machine. Before you start blaming the owner or the head of the workshop, you should think about what you yourself have ordered repairs: what you need, or at least that was not enough. All we often try to save money on repair, and the result is disastrous.
You are not satisfied with the quality of repairs. If the workshop is warranted, it is grounds for a refund. Discuss the problem with the owner or the head of the studio, and set the thing: confusion, poor quality of work, or substandard parts.
Once the cause is established, move on to address the issue. Do not make mountains out of molehills. Calm down and get ready for a dialogue.
Try to negotiate with them on reasonable terms. Present him a copy of the estimate or other documents to support your claim.
Listen carefully to the arguments of the studio and be willing to compromise.
Estimate:
If you go to repair shops without intermediaries, and the estimated repair is estimated at more than $ 100, you have the right to request the calculation of costs in writing before repairs begin. The workshop has no right to demand from you payment of the amount in excess of more than 10% of that, which is specified in the calculation, without prior approval from you.
In a written cost estimate must also include the following: odometer, the description of the malfunction, or the ordered concrete repair, to offer customers alternatives and the estimated cost of the repair work and the necessary parts for the ordered work or repairs.
Lien machines in the workshop:
In most cases the car service has the right to keep the car until the customer does not make payment for repair, provided that the customer has been given a cost estimate in writing, and if the amount of the account does not exceed by more than 10% of that which appears in the calculation (plus taxes). At the same time, repair shops do not have the right to hold your car if:
1. auto repair shops are not returned to the client the part that he has demanded to start repair.
2. There have been direct negotiations, and the workshop did not provide the client a written cost estimate or did not offer him any procedures for the calculation.
3. In the absence of direct negotiations on the workshop received a verbal order (by telephone or other means of communication), ie, I have not made a corresponding entry in his log with date and time and the names of the person who made the order, and an employee of the studio, who accepted it, as well as job descriptions and consistent value.
4. Workshop wants to get from the client an amount in excess of more than 10% of that which appears in the original calculation, and the workshop has not made a record in his log with date and time and the names of the person who made the order, and order shop employee who took it, and the job description and agreed payment amount. Amount to be paid for more than 10% higher than the one that appears in the calculation (and in any duly executed instrument permitting increase the amount), and has not received a workshop on harmonization of cost overruns.
5. The workshop not posted information sheet “YOUR CONSUMER RIGHTS”.
Invoice:
The invoice must contain a description of the works; and the name list of all delivered parts; an indication of whether some details are already restored or worn in places where the damage occurred as a result of the collision; whether used body parts of the secondary demand or made to non-original equipment; with prices for each item, the total value of all parts, the total value of the work performed and the total amount payable under the bill.
Car workshop:
Car workshop can be presented entrepreneur, firm, association or corporation that is engaged in repairing cars or diagnosis, or both that and another. Renovation includes repair, or for repairs, bodywork, damaged in a collision; decoration works; repairing the braking system, electrical, exhaust system, including its installation, chassis, frames, radiators, tires, transmission; tuning and repair of windshields.
Service Contracts:
Such contracts offered by automakers firms and other companies tend to cover a repair service or replacement parts due to the failure in service or structural marriage, in connection with the discovery of defects in materials or poor workmanship. Call the hotline ConoumerLine (Magnus. E147 tape, see “Additional Information” on the back of this brochure) if you need additional information.
Warranty:
The repair business is no such thing as a gtipovaya guarantees. Carefully read the positions covered by the warranty and get it in writing. All warranties have limitations, such as running; items not covered by a guarantee; experts, are allowed to use the guarantee and the special procedure in obtaining compensation. Compare different guarantees. This car service should provide all kinds of express warranty service given to customers on the types of jobs that she had made on his car. Call the hotline ConoumerLine if you need additional information (Magnus. Tape e145, e146 and 960 AD)
Violations of the law
Violation of the law regulating the work of auto repair shops is a violation of the Law on Consumer Protection. This means that the consumer, whose rights have been violated, may receive compensation in the amount of three times the amount of damages (but not more than $ 10,000) if the court satisfies his claim.
In accordance with the law (Chapter 46.71 of the New Laws of the State of Washington, RCW) The following actions may be considered unfair, misleading and
illegal:
• False, with the purpose to deceive or misleading advertisements. 3 Incorrect calculation of the cost of a particular type of repair (the manipulation of our marketing methods).
• Non-delivery of parts or failure to comply with the already mounting payment made by the client.
• Use of customer’s vehicle in a manner not compatible with the repair or diagnosis.
• Failure or refusal to provide the client, despite his claim, a copy of any document signed by the client.
• Failure to pay compensation to the customer warranty and the failure of warranty or post-warranty service on the specified parts or do the work.
• Charging the customer pays for the work, the implementation of which is not dictated by necessity.
• The absence of regulatory workshop information sheet on the rights of the consumer.
• Failure calculation or invoices for items of material costs.
• Nonconservation invoice or cost estimate for one year.
At the same time, as a result of the proceedings on compensation for unauthorized repairs, the court may decide in favor of the auto repair shop, an unauthorized repair work, if it is able to provide gneoproverzhimye evidence that these unauthorized works were justified, necessary and justified in the circumstances . I must say that such circumstances are extremely rare.
Auto repair
How to behave when dealing with car repair shop
The best time to search for an auto repair shop – before it will need to claim when you have enough time for a leisurely search for and select the best option.
When searching for the right to use the recom-datsiyami. The most you can get good recommendations from relatives and friends, which are well-served in a garage.
But we must also take the recommendation and addresses of the workshop, and be sure to check them out.
You can also check with the Better Buoineoo Bureau and the Association of AAA about what reputation among consumers enjoy this workshop.
Once you’ve found your favorite shop you need to remember two key rules: Workshop can perform only the work that you are allowed to, and you definitely need to keep written documentation.
The first thing to figure out, if necessary, repair it to clarify whether the cost of spare parts or service that you need, on the existing warranty? If you are, check with the shop workers, whether they take into consideration the warranty on spare parts and whether they provide a written guarantee for the work done by the studio itself.
Then, urging the studio estimates, which should be reflected troubleshooting necessary parts and anticipated labor costs. Be sure to ask is whether the calculation of fees for diagnostics. If the estimate seems too high, ask them to explain to you, from which it is formed. Before you consent to costly repairs prokonsulti-ruytes about its value in another workshop.
There are four things that need to pay particular attention to:
1. You need to ask you to show some broken parts or returned before the end of the work.
2. If the cost of repair exceeds $ 100,
You must submit a written estimate. You must authorize the shop for repairs. Repair shop must also provide a written account after all the work. Compare it with the initial calculation, you have approved.
3. The workshop shall notify you and obtain your written or oral consent for any additional work that will increase the cost of repairing more than 10% compared with the original approved cost estimate. Workshop can keep your car at as long as you do not pay your bill, if the final score does not exceed the original cost estimate by more than 10%. For example, if you have approved the original cost estimate of $ 200, and the final bill was less than $ 220 before taxes shop has the right to keep the car as long as the account is not paid.
4. If the shop guarantees, necessarily require that you provide a written copy of the warranty. All promises must be made in writing.
Your rights potrebitelyay
The law gives you the following rights: th
• A written estimate of repair which will cost more than $ 100, except when you abandoned it, or did not attend the workshop in person;
• Return or inspection of all replaced parts, if requested to do so at the time of the approval of repairs;
• Approval of an oral or written form of all kinds of repairs that increase the original estimated value n n before taxes by more than ten percent;
• Verbal consent to perform repair work on the go, or written confirmation, if you leave the car in the workshop.
If you have consented to the repairs on the basis of the above information, you have to pay for work performed before leaving the workshop.
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